Frequently Asked Questions
Everything you need to know about shopping with ELKO Healthcare
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard shipping takes 3-5 business days domestically, while international shipping may take 7-14 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate an exchange or a full refund.
How do I know which size will fit me best?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
Are your materials sustainably sourced?
At ELKO Healthcare, we prioritize ethical manufacturing and high-quality fabrics. We work closely with our suppliers to ensure our materials meet strict quality and environmental standards.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my order once it has been shipped?
Yes, as soon as your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.